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Customer Service in China: Upping the Ante

February 6, 2013 By Mark Andrews

Companies need to step up their service in China to satisfy the new sophisticated customer. Lining up for a table at the Hai Di Lao Sichuan hotpot restaurant in Beijing is not such a bad experience–you get served tea and snacks and can even opt for a manicure while you wait–a welcome reprieve from other […]

Filed Under: All Articles, Best Practice, China, Consumers Tagged With: #Customer Service, #Service, #Staff Training, Hai Di Lao, KFC, Slider

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Information, analysis, and interviews about the Chinese economy and doing business in China, from the people who know it best. Presented by the Cheung Kong Graduate School of Business, China's leading business school.


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